We believe that your privacy is extremely important. For this reason, except as described below, JOOLTOOL does not trade, sell or rent to any third parties personal information submitted by you.
This policy addresses the following:
- What information does JOOLTOOL collect and how does JOOLTOOL use this information?
- Does JOOLTOOL share your information with other third parties?
- What is the policy regarding JOOLTOOL’s ownership of information?
- Are there special considerations for information transmitted through the Internet?
- How do I stop JOOLTOOL from contacting me via e-mail in the future?
1. What information does JOOLTOOL collect and how does JOOLTOOL use this information?
JOOLTOOL collects information such as your name, address, email address, telephone number, etc that it needs to be able to contact its customers and other consumers who communicate with us. We may also collect general statistical information voluntarily provided to us such as age, gender, household size, preferences and interests as well as information related to customer satisfaction surveys, customer purchasing habits and other purchasing information.
Consumers provide personal information about themselves to JOOLTOOL in a variety of ways, for example, by registering products that they have purchased, by seeking rebates or by participating in contests and other promotional programs sponsored by JOOLTOOL. Consumers may provide this personal information to JOOLTOOL in writing, over the telephone, by e-mail or through our web site. JOOLTOOL may retain all of the personal information so provided to it.
You are under no obligation to provide any personal information to JOOLTOOL. If you choose not to provide certain information, you might not be able to request our products and services, participate in our programs or take advantage of some of the features on our web sites. We use the information you provide to respond to your requests, to improve our services, to communicate with you, to permit you to participate in the contests, sweepstakes and other promotions we sponsor and to customize your experience on our web sites. The information we learn from you also helps us better serve you and our other customers.
2. Does JOOLTOOL share your information with other third parties?
We do not sell, rent, or trade your personal information to third parties. However, we may share personal information with our affiliates and business partners in order to facilitate your purchase, the process of servicing your products, to help you exchange your products or to provide information about our products which may be of interest. In rare cases, these companies may contact you directly to better serve you or address your requests. We also may receive information about you from other sources and add it to our account information. We also sometimes receive updated delivery and address information from our shippers or other sources so that we can correct our records and deliver your next purchase or communication more easily.
In the event our company goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your Personal Information will likely be among the assets transferred. You will be notified via email of any such change in ownership or control of your personal information.
JOOLTOOL may collect and share aggregate data about its sales, customers, Internet traffic patterns, and other related information with respectable third parties. Aggregated and statistical data does not contain personally identifiable information, e.g., your name. We may share this type of data, i.e., “15,000 people visited this web page to participate in this promotion,” with our partners or anyone else, including the general public. Other than as set forth above, your personal information is not shared without your consent.
Please note that JOOLTOOL will fully cooperate with any court order or other legal process and will provide your personal information to the extent required in any legal proceeding. We also release web site account and other personal information when we believe such release is appropriate under our Conditions of Use and other agreements or to protect the rights, property or safety of our web sites, their users or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
3. What is the policy regarding JOOLTOOL’s ownership of information?
All opinions, ideas, suggestions, and other feedback submitted to our web sites may be used by JOOLTOOL, without any restriction and free of charge, and nothing contained in this policy shall limit or otherwise affect this.
There may be instances where we request or permit the submission of your opinions/ideas. In such instances you will be required to agree to the terms of an agreement related to the provision of such information prior to its submission.
4. Are there special considerations regarding information transmitted through the Internet?
We receive and store certain types of information when you interact with one of JOOLTOOL’s web sites. For example, like many web sites, we use “cookies,” and we obtain certain types of information when your web browser accesses our web sites. We may also receive and store any information you enter on our web sites, for example when you sign up for the gift registry, or give to us in any other way.
Our web sites allow you to contact us directly with questions or comments regarding our products, services, web site, warranty registration, surveys, contests and other matters. This process requires you to give certain personal information so that we may address your inquiry. We may receive a confirmation when you open email from us if your computer supports such capabilities. This helps us make our emails more useful and interesting. We also compare our customer list to lists received from other companies in an effort to avoid sending unnecessary messages to our customers. If you do not want to receive email or other mail from us, please notify us as discussed further below.
In an effort to continually improve our products and services, we may use your personal information to conduct market research and on-line surveys. This may include contacting recent and/or past customers and web site visitors who have provided personal information to JOOLTOOL. We may use your information to deliver information that is targeted to your interests and to describe new products, promotions or events.
Our web servers may automatically monitor the number of visitors, the average time spent on the site, the popularity of our web sites, and any programming errors or failures on any of our web sites in order to determine their effectiveness.
JOOLTOOL’s web sites do not target children and our requests for information are not directed to children. We do not intentionally collect personal information from children. If registration or other information provided through our web sites reveals that the visitor is a child, we will not allow the child to continue to provide personal information and any information provided to that point will be deleted from our records. We do not filter advertisements or other content that children may view through the public portions of our web site.
We may add external links to other related web sites. We try to link to only web sites that maintain the same high regard for privacy on the Internet as we do; however, we are not responsible for the use that such linked sites make of personal information that their visitors provide to them or the content that may be on such linked sites. Additionally, the existence of any external link does not suggest that JOOLTOOL endorses the linked company, product or service. We recommend that you read the privacy policies of each site that you visit.
5. How do I stop JOOLTOOL from contacting me via e-mail in the future?
If you have previously registered to receive emails from JOOLTOOL and would no longer like to be contacted, you may opt-out by following the individual termination instructions listed in the email that you received. Or, if you prefer, send us an email to firstname.lastname@example.org with the mention “UNSUBSCRIBE” in the subject line.
Attn: Website Coordinator
516 West Lincoln Ave
Montebello, CA, 90640
How can I update or change my information?
You may contact JOOLTOOL to report changes, update your information or report any known or suspected privacy or security breaches or to submit privacy-related questions or complaints by:
By Postal Mail:
Attn: Privacy Officer
516 West Lincoln Ave
Montebello, CA, 90640
JOOLTOOL uses industry standard security measures, such as encryption and firewalls to protect the security of JOOLTOOL’s web sites against the loss, misuse and alteration of the information under JOOLTOOL’s control. However, no security system is impenetrable. JOOLTOOL cannot guaranty the security of its web sites or any information that is transmitted to JOOLTOOL over the Internet. Also, any information that you include in messages you post to a public area on a JOOLTOOL web site, such as a product review, will be available to anyone with Internet access.