Sales & Returns
Since we are based in Los Angeles, California, we are required to Collect 9 % sales tax on each sale made within the state. All other states are tax-exempt. Rates are subject to change without notice. We reserve the right to apply any taxes where federal, state, or local regulations apply and which we are subject to collect.
RETURNS AND CORRECTIONS
Please, keep your invoice! Your invoice number is your return authorization and repair warranty. All returns and repairs must be accompanied by an invoice number or date of purchase and customer name. Returns will be credited or refunded by the same method of payment used for the purchase.
Email us at email@example.com, call customer service at 1-888-337-1230, or mail your return to:
JOOLTOOL®, Att: Returns Department
707 West Whittier Blvd
Montebello, CA 90640
To return an item:
1- Pack the item in a sturdy carton & seal it with strong tape. We are not responsible for any returns in non-padded envelopes.
2- Clearly mark your package “Attention: Returns Department” and, to facilitate your return, note your invoice number.
3- If you require a replacement before the return is received. Please call customer service at 1-888-337-1230.
We reserve the right to refuse any merchandise returned after the warranty period. Returned merchandise is subject to restocking fees. There is a non-negotiable 15% restocking fee on JOOLTOOL Machines and accessories. An additional $100.00 will be charged for damaged returned JOOLTOOL units (machines).
NOTE: Altered items, special orders or custom packages are not refundable.
Items sold in minimum quantity packages must be returned complete. We charge a broken package fee of 5$ or 10%, whichever is greater, on packages returned with less than the quantity on the original invoice.
Our JOOLTOOL™ sharpening & polishing system comes with a one-year warranty, however many other products possess particular uses and should be evaluated on a case by case basis. To return an item for evaluation or repair, package it as you would a return (see above), but to “Attention: Repair Department” and send it prepaid and insured. Your invoice number is vital: it serves as your warranty. Please describe the problem completely. Allow 3-6 weeks after we have received the item for repair.