Sales & Returns
Since we are based in Los Angeles, California, we are required to Collect 9 % sales tax on each sale made within the state. All other states are tax-exempt. Rates are subject to change without notice. We reserve the right to apply any taxes where federal, state, or local regulations apply and which we are subject to collect.
RETURNS AND CORRECTIONS
Please, keep your invoice! Your invoice number is your return authorization and repair warranty. All returns and repairs must be accompanied by an invoice number or date of purchase and customer name. Returns will be credited or refunded by the same method of payment used for the purchase.
Email us at firstname.lastname@example.org, call customer service at 1-888-337-1230, or mail your return to:
JOOLTOOL®, Att: Returns Department
707 West Whittier Blvd
Montebello, CA 90640
To return an item:
1- Pack the item in a sturdy carton & seal it with strong tape. We are not responsible for any returns in non-padded envelopes.
2- Clearly mark your package “Attention: Returns Department” and, to facilitate your return, note your invoice number.
3- If you require a replacement before the return is received. Please call customer service at 1-888-337-1230.
We reserve the right to refuse any merchandise returned after the warranty period. Returned merchandise is subject to restocking fees. There is a non-negotiable 15% restocking fee on JOOLTOOL Machines and accessories. An additional $100.00 will be charged for damaged returned JOOLTOOL units (machines).
NOTE: Altered items, special orders or custom packages are not refundable.
Items sold in minimum quantity packages must be returned complete. We charge a broken package fee of 5$ or 10%, whichever is greater, on packages returned with less than the quantity on the original invoice.
Our JOOLTOOL™ sharpening & polishing system comes with a one-year warranty, however many other products possess particular uses and should be evaluated on a case by case basis. To return an item for evaluation or repair, package it as you would a return (see above), but to “Attention: Repair Department” and send it prepaid and insured. Your invoice number is vital: it serves as your warranty. Please describe the problem completely. Allow 3-6 weeks after we have received the item for repair.
I have been cutting stones of all kinds over the last 34 yrs. The Jool Tool is the best stone cutting set-up I have ever used! Fast dependable ,and the ability to see where you are at on the stone as you cut it. Also helps keep it cool. ( I use water on all my stones.) I would recommend it from beginners to advanced lapidary artists. I will be using it to teach a class for our local park district. I set all my gems in sterling silver. many others I set in soapstone, as in pipes etc. It has been a time saver for sure. Awesome machine!
Bruce Blanchette[Best Lapidary System! ]
I had to have this as soon as it was previewed on Jewel School. As soon as I opened the box and plugged it in, I reviewed the DVD, then I plugged it in! WOW!! I am taking silversmith classes and this has really made my creations look so professional, The time, energy, and the sore fingers that I had received in making of my jewelry is so limitless now with the JoolTool. I am now saving for the lapidary set so I can do all of my stones and gems.The JoolTool is fantastic. My hat goes off to Ani for the invention of this fabulous tool and next to Jewel School for taking Ani’s product and introducing it to your viewers. When my creations go into show cases, I will always give a few lines about the JoolTool. Being retired with muscular problems allowes me to keep going effortlessly. I love the JoolTool.
ConnieRae[KUDOS TO JOOLTOOL!!!! ]
Oh my goodness. How much fun. When I received this I sat it up right away. Got all my jewlery and cleaned it and then called my kids with their jewlery and cleaned theirs as well. Looks brand new. I can’t wait to get the other accessorys. Just to play and learn new things. Every one should buy one, after you have a 30 day happy period. You can do so many things with this. I have a heavy and wide sterling silver chain from my grandma, I have never been able to make it shine and I do not trust a jewler. Cleaners can not touch what the jewl tool does. It looks brand new as well. I also have a silver cuff I could never get it cleaned to look new again. OH MY GOSH, LOOKS BRAND NEW AGAIN. Just try this and you will be hooked..Thank you again JTV
Laura777[FUN FUN FUN ]
I absolutely love my JoolTool and have sharpened everything around my house with it, even my mower blades. You won’t find a better or quicker sharpening system.
Roger Strautman[Love my Jooltool! ]
I must say, it works exactly as said. All my tools are now razor sharp.
Jeff Bruce[Works great! ]
I am a Junior High School woodshop teacher in Anaheim. Needless to say, tools such as plane irons and chisels take a beating. I am constantly sharpening them. In the past, it has been very time consuming and somewhat messy with the whetstone, but with the Ninja, I sharpened my entire set of 25 chisels in just one conference period. That was less then a third of the time I usually spend.
Jim Schaeffer[Fast & Safe! ]
Wood Technology Instructor Sycamore Junior High School
I “JoolTooled” 27 gouges, chisels, v-tools, etc. in about 45 minutes and now, it has rekindled my interest in carving as my tools glide through the wood I am carving.
Joe H. Sowders[Love the tool ]
Great product! I couldn’t sharpen a piece of steel to save my life. The JoolTool has changed my life or at least the thousands of dollars worth of chisels, gouges, irons and knifes that I used to have to ask my brother to sharpen for me… yes it was as demoralizing as it sounds!!! Thanks again for such a great invention!
Scott Neal,[A life-changing tool! ]
- TOLL FREE: 1-888-337-1230
- FAX: 1-323-516-6039