Sales & Returns

SALES TAXES
Since we are based in Los Angeles, California, we are required to Collect 9 % sales tax on each sale made within the state. All other states are tax-exempt. Rates are subject to change without notice. We reserve the right to apply any taxes where federal, state, or local regulations apply and which we are subject to collect.

RETURNS AND CORRECTIONS

JOOLTOOL Machines

  • New JOOLTOOL Machines purchased from Jooltool.com that are still in an unopened box can be returned for a refund (less shipping and handling) within 30 days of purchase. 
  • A return merchandise authorization (RMA) number is necessary for all returned JOOLTOOL Machines and products. A Tracking number must be provided when sending back products. All products MUST be delivered to our facility within the 30 day return period from date of purchase.
  • All JOOLTOOL machines returned during the 30 day period will be charged a non-negotiable 20 percent restocking fee.
  • Any returned JOOLTOOL machine that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering may result in the customer being charged an additional $100 fee.
  • New, used, and refurbished products purchased from authorized JOOLTOOL distributors are subject to the returns policy of the individual vendor.

JOOLTOOL / 3M Consumables (Accessories, Abrasives, etc)

  • Abrasives and other accessories that experience wear or have limited shelf life that are returned opened, used or damaged are non-refundable.

NOTE: We reserve the right to refuse any merchandise returned after the warranty period.
Altered items, custom packages, special orders and orders sent outside of the United States are not refundable.

Please contact us for a return merchandise authorization (RMA) number. All returns and repairs must be accompanied by an RMA number and customer name. Returns will be credited or refunded, if applicable, by the same method of payment used for the purchase.

Email us at sales@jooltool.com, call customer service at 1-855-665-8665, then mail your return to:

JOOLTOOL®, Att: Returns Department
707 West Whittier Blvd
Montebello, CA 90640

To return an item:
1- Pack the item in a sturdy carton & seal it with strong tape. We are not responsible for any returns in non-padded envelopes.
2- Clearly mark your package “Attention: Returns Department” and, to facilitate your return, note your invoice number.
3- If you require a replacement before the return is received. Please call customer service at 1-855-665-8665.

PACKAGES and KITS
Items sold in minimum quantity packages must be returned complete. We charge a broken package fee of 5$ or 20%, whichever is greater, on packages returned with less than the quantity on the original invoice.

REPAIRS
Our JOOLTOOL™ sharpening & polishing system comes with a one-year warranty, however many other products possess particular uses and should be evaluated on a case by case basis. To return an item for evaluation or repair, package it as you would a return (see above), but to “Attention: Repair Department” and send it prepaid and insured. Your invoice number is vital: it serves as your warranty. Please describe the problem  completely. Allow 3-6 weeks after we have received the item for repair.