Terms & Conditions

Welcome to JOOLTOOL.COM!

SALES TAXES
Since we are based in Los Angeles, California, we are required to Collect 9.25 % sales tax on each sale made within the state. All other states are tax-exempt. Rates are subject to change without notice. We reserve the right to apply any taxes where federal, state, or local regulations apply and which we are subject to collect.

RETURNS AND CORRECTIONS

JOOLTOOL Machines

  • New JOOLTOOL Machines purchased from Jooltool.com that are still in an unopened box can be returned for a refund (less shipping and handling) within 30 days of purchase. 
  • A return merchandise authorization (RMA) number is necessary for all returned JOOLTOOL Machines and products. A Tracking number must be provided when sending back products. All products MUST be delivered to our facility within the 30 day return period from date of purchase.
  • All JOOLTOOL machines returned during the 30 day period will be charged a non-negotiable 20 percent restocking fee.
  • Any returned JOOLTOOL machine that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering may result in the customer being charged an additional $100 fee.
  • New, used, and refurbished products purchased from authorized JOOLTOOL distributors are subject to the returns policy of the individual vendor.

JOOLTOOL / 3M Consumables (Accessories, Abrasives, etc)

  • Abrasives and other accessories that experience wear or have limited shelf life that are returned opened, used or damaged are non-refundable.

NOTE: We reserve the right to refuse any merchandise returned after the warranty period.
Altered items, custom packages, special orders and orders sent outside of the United States are not refundable.

Please contact us for a return merchandise authorization (RMA) number. All returns and repairs must be accompanied by an RMA number and customer name. Returns will be credited or refunded, if applicable, by the same method of payment used for the purchase.

Email us at sales@jooltool.com, call customer service at 1-855-665-8665, then mail your return to:

JOOLTOOL®, Att: Returns Department
707 West Whittier Blvd
Montebello, CA 90640

To return an item:
1- Pack the item in a sturdy carton & seal it with strong tape. We are not responsible for any returns in non-padded envelopes.
2- Clearly mark your package “Attention: Returns Department” and, to facilitate your return, note your invoice number.
3- If you require a replacement before the return is received. Please call customer service at 1-855-665-8665.

PACKAGES and KITS
Items sold in minimum quantity packages must be returned complete. We charge a broken package fee of 5$ or 20%, whichever is greater, on packages returned with less than the quantity on the original invoice.

REPAIRS
Our JOOLTOOL™ sharpening & polishing system comes with a one-year warranty, however many other products possess particular uses and should be evaluated on a case by case basis. To return an item for evaluation or repair, package it as you would a return (see above), but to “Attention: Repair Department” and send it prepaid and insured. Your invoice number is vital: it serves as your warranty. Please describe the problem  completely. Allow 3-6 weeks after we have received the item for repair.


TERMS AND CONDITIONS OF OUR SERVICES

JOOLTOOL by Anie, its parent, subsidiaries and affiliates, provide the services found on this web site to you subject to the conditions stated below.

If you visit or shop at jooltool.com, you accept these conditions. Please read them carefully.

In addition, when you use any current or future jooltool.com service or visit or purchase from any business affiliated with or included on the jooltool.com website, you also will be subject to the guidelines and conditions applicable to such service or business.

Privacy

Please review our Privacy Policy, which also governs your visit to jooltool.com to understand our practices.

Copyright

All content and the collection, compilation, assembly and arrangement of all content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software is the property of JOOLTOOL or its content suppliers and is protected by U.S. and international copyright laws.

Trademarks

JOOLTOOL, JOOLTOOL BY ANIE, and other marks indicated on our site from time to time are trademarks of JOOLTOOL, its parents, subsidiaries or affiliates in the U.S. and/or other jurisdictions. 3M logos, 3M products and brand names are respective trademarks of the 3M Company and are used under license. This list is not exhaustive and the absence of a mark from this list should not be viewed as a waiver by JOOLTOOL or the mark’s owner of any rights concerning that mark. Other product or service names, logos, graphics, page headers, button icons, scripts appearing on the site are trademarks or trade dress of JOOLTOOL and/or its parents, subsidiaries or affiliates or the third parties and may not be used without the permission of the respective owner in connection with any other product or service in any manner, but especially that which is likely to cause confusion in the marketplace or in any matter that disparages or discredits the product, service or the owner or reputation of the trademark or trade dress… You are not permitted to use any mark displayed on this site for any purpose without the prior written consent of the owner.

License and Site Access

JOOLTOOL grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of JOOLTOOL. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots or similar data gathering and extraction tools.  Neither this site nor any portion of this site may be reproduced, duplicated, copied, sold, resold, visited or otherwise exploited for any commercial purpose without the express written consent of JOOLTOOL. You may not frame or utilize framing techniques to enclose any trademark, logo or other proprietary information (including images, text, page layout or form) of JOOLTOOL without express written consent. You may not use any meta tags or any other “hidden text” utilizing JOOLTOOL’s name or trademarks without the express written consent of JOOLTOOL. Any unauthorized use terminates the permission or license granted by JOOLTOOL. You are granted a limited, revocable and nonexclusive right to create a hyperlink to the home page of jooltool.com so long as the link does not portray JOOLTOOL, its affiliates or their products or services in a false, misleading, derogatory or otherwise offensive manner. You may use the domain name “jooltool.com” as the link, but you may not otherwise use the JOOLTOOL, JOOLTOOL BY ANIE trademark or any  proprietary graphic or trademark as part of the link without JOOLTOOL’s express written permission.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password, if any, and for restricting access to your computer. You agree to accept responsibility for all activities that occur through your account and password. jooltool.com does not sell products for purchase by children. If you are under 18, you may use the jooltool.com website only with involvement of a parent or guardian. jooltool.com and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content or cancel orders in their sole discretion.

Feedback, Comments, Communications and Other Content

Visitors may post comments and other content; send e-cards and other communications; and submit suggestions, ideas, product ideas, photographs, comments, questions or other information so long as the content is not illegal, obscene, threatening, defamatory, harassing, invasive of privacy, infringing of intellectual property rights or otherwise injurious or objectionable to third parties, and does not consist of or contain software viruses or malicious code, political campaigning, commercial solicitation, chain letters, mass mailings or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content. jooltool.com reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, unless we indicate otherwise, JOOLTOOL and its affiliates may use it royalty-free on an unrestricted basis. In such event you grant JOOLTOOL and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable right to use, reproduce, commercialize, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media, together with the unlimited right to sub-license all such use. You grant JOOLTOOL and its parents, subsidiaries, affiliates and sub-licensees the right to use any product idea and the name that you submit in connection with such content, if they so choose. You represent and warrant that you own or otherwise control all of the rights to the content that you submit, that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify JOOLTOOL or its affiliates for all claims resulting from your submissions. No material will be returned to you. JOOLTOOL has the right but not the obligation to monitor and edit or remove any submission. JOOLTOOL takes no responsibility and assumes no liability for any content posted by you or any third party.

Risk of Loss

All items purchased through jooltool.com from JOOLTOOL are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon delivery to the carrier.

Product Descriptions/”How To” Guides

Jooltool.com and its affiliates attempt to be as accurate as possible. However, JOOLTOOL does not warrant every description, “how to” guide, or other content on this site is accurate, complete, reliable, current or error-free. If a product offered by JOOLTOOL on jooltool.com is not as described, your sole remedy is to return it in unused condition.

Other Businesses

Parties other than JOOLTOOL may operate stores, provide services or sell product lines on this site. In addition, we provide links to the sites of affiliated companies and certain other businesses. Regardless of whether they are an approved affiliate or business partner, JOOLTOOL, its parent and subsidiaries are not responsible for examining or evaluating and we do not endorse or warrant the offerings of any of these businesses, affiliates or individuals or the content of their respective web sites. JOOLTOOL does not assume any responsibility or liability for the actions, product, and content of all these, including affiliates and any other third parties. Your dealings with them are strictly between you and them and you should carefully review their privacy statements and other conditions of use.

Disclaimer of Warranties and Limitation of Liability

THIS SITE IS PROVIDED BY JOOLTOOL ON AN “AS IS” AND “AS AVAILABLE” BASIS. JOOLTOOL MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, JOOLTOOL DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. JOOLTOOL DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM JOOLTOOL ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. JOOLTOOL WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, EXEMPLARY AND CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF JOOLTOOL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES). CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

BY PURCHASING ANY JOOLTOOL PRODUCT, ACCESSORY OR RELATED MATERIAL, YOU AGREE THAT JOOLTOOL WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ITS PRODUCTS OR SERVICES INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, EXEMPLARY AND CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE OR OTHER TANGIBLE OR INTANGIBLE LOSSES. YOU WILL NOT HOLD JOOLTOOL, ITS PARENT COMPANIES, ITS OFFICERS, EMPLOYEES, PARTNERS OR ANY AUTHORIZED REPRESENTATIVES SUCH AS “AMBASSADORS” LIABLE FOR ANY PERSONAL INJURY OF ANY SEVERITY OR PERSONAL PROPERTY DAMAGE RESULTING FROM DIRECT OR INDIRECT USE OF JOOLTOOL EQUIPMENT, ACCESSORIES, SUPPLIES OR SERVICES.

Purchases of Event attendance or Virtual/Intangible products

BY PURCHASING A SERVICE, REGISTERING FOR A CLASS/EVENT, YOU AGREE THAT, UNLESS OTHERWISE STATED, YOU WILL SOLELY BE RESPONSIBLE FOR TRAVEL TO & FROM THE EVENT/CLASS. YOU ARE WILLINGLY REGISTERING FOR THIS EVENT AFTER CAREFULLY REVIEWING AND CONSIDERING POTENTIAL RISKS OF SUCH EVENTS, SERVICES OR PRODUCTS. YOU AGREE THAT JOOLTOOL WILL NOT BE RESPONSIBLE FOR COMPENSATION OF TRIP CANCELLATIONS, INTERRUPTIONS OF PERSONAL OR BUSINESS PLANS, MEDICAL EXPENSES OR ANY OTHER EXPENSES SUCH AS LOSS OF PROFITS, RELATED DIRECTLY OR INDIRECTLY WITH THIS EVENT/CLASS OR SERVICE. YOU UNDERSTAND THAT, AT ANY TIME, JOOLTOOL MAY CANCEL OR POSTPONE AN EVENT/CLASS, WHETHER THE CIRCUMSTANCES ARE FORESEEN OR NOT AND/OR ARE UNDER DIRECT, INDIRECT OR OUTSIDE OF THE CONTROL OF JOOLTOOL, ITS OFFICERS, EMPLOYEES, PARTNERS OR ANY AUTHORIZED REPRESENTATIVES. JOOLTOOL WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF, OR CANCELLATION, POSTPONEMENT OR PERMANENT UNAVAILABILITY OF ITS PRODUCTS OR SERVICES INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, EXEMPLARY AND CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER TANGIBLE OR INTANGIBLE LOSSES. YOU WILL NOT HOLD JOOLTOOL, ITS PARENT COMPANIES, ITS OFFICERS, EMPLOYEES, PARTNERS OR ANY AUTHORIZED REPRESENTATIVES SUCH AS “AMBASSADORS” LIABLE FOR ANY PERSONAL INJURY OF ANY SEVERITY OR PERSONAL PROPERTY DAMAGE RESULTING FROM DIRECT OR INDIRECT USE OF JOOLTOOL EQUIPMENT, ACCESSORIES, SUPPLIES, SERVICES OR ANY PART OF THE FACILITIES/PREMISES OF THE EVENT. YOU AGREE TO WAIVE ANY AND ALL RIGHTS TO ANY LEGAL PROCEEDINGS OR LEGAL ACTION AGAINST JOOLTOOL, ITS OFFICERS, EMPLOYEES, PARTNERS OR ANY AUTHORIZED REPRESENTATIVES.

Applicable Law

By visiting jooltool.com, you agree that the laws of the state of California, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and JOOLTOOL or its affiliates.

Disputes

Any dispute relating in any way to your visit to jooltool.com or to products you purchase on jooltool.com shall be submitted to confidential arbitration in Los Angeles County, CA except that, to the extent you have in any manner violated or threatened to violate JOOLTOOL’s intellectual property rights, JOOLTOOL may seek injunction or other appropriate relief in any state or federal court with jurisdiction, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

Site Policies, Modification and Severability

Please review our other policies, such as those relating to Shipping, Returns, Contests, Surveys Sweepstakes and Privacy, etc. all of which are posted on this site. These policies also govern your visit to jooltool.com. We reserve the right to make changes to our site, policies and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. These Conditions of Use govern your use of this site. You also may be subject to additional terms and conditions contained in our invoices or purchase orders or terms and conditions that may apply when you use affiliate services. The failure of JOOLTOOL to exercise or enforce any right or provision shall not constitute a waiver of such right or provision. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the site must be filed within six (6) months after such claim arose or be forever barred.

The parties acknowledge that they have required that these Conditions of Use be prepared and provided in English. Les parties reconnaissent qu’elles ont exigé que la présente convention soit rédigée in anglais.