FAQs

Below are some of the frequently asked questions we get.

Can I use a single backpad for all my abrasives?

Preferably not. The adhesive part of an abrasive will stick to the Backpad ONLY ONCE, so make sure you wait till your abrasive is completely worn out before removing it. Ideally, you should have a Backpad for every abrasive that you are using. Please do NOT re-use abrasives that have been removed or unstuck from the Backpad because it can be DANGEROUS. The lifted parts of the abrasive can "push" or "kick" any object that you are trying to work on. If you have already made this mistake, fear not, simply contact us and we'll gladly help you out.

Can I re-use abrasives once they have been removed from a Backpad?

NO! The adhesive part of an abrasive will stick to the Backpad ONLY ONCE, so make sure you wait till your abrasive is completely worn out before removing/unsticking it. Ideally, you should have a Backpad for every abrasive that you are using. Please do NOT re-use abrasives that have been removed/unstuck from the Backpad because it can be DANGEROUS. The lifted parts of the abrasive can “push” or “kick” any object that you are trying to work on! If you have learned about this a little too late and your Jooltool experience is about to be ruined, simply contact us and we’ll gladly help you out.

Does the JOOLTOOL work on 240V electrical systems?

Yes! We designed the JOOLTOOL to help professionals and artists around the world. The power adapter automatically converts your mains power (from 110V-240V) to the necessary 12V output. That is why the Jooltool is trusted by professionals around the world!

Do you sell and ship to International customers?

Yes. We accept all popular Credit Cards and Paypal and ship internationally. Shipping rates depend on the type of product, package size, weight and destination. Please proceed to last step of CHECKOUT to see your grand total.