Shipping policy

SHIPPING TIME ESTIMATES
Shipping time is defined as the transit time from the moment the package is physically handed to the shipping carrier and scanned into their tracking system (where applicable) and the time the package is delivered to its the destination as specified in the order. Shipping time estimates are provided automatically by Shopify (our sales platform) respectively by each carrier and start AFTER the processing of the order is completed (I.E. fulfillment). See PROCESSING TIMES below.

PROCESSING TIMES
Processing time is defined as a combination of manufacturing, packaging, and/or additional actions required to prepare your order for shipping. Please note that most of our products are made to order and processing times may vary depending on our team's workload. Orders are processed on a first-come, first served basis. Processing time is NOT synonymous with shipping times and is ADDED to the selected shipping service's estimated delivery time. For example: an order that was placed with a 2-day shipping time estimate may require a 3-day processing time for a total of 5 days from time of placing the order to delivering the package. In the event our supply chain is inadvertently disrupted and we anticipate additional processing delays, such as awaiting raw materials from our suppliers, we will notify you via email or telephone shortly after you place your order. We thank you for your understanding and for supporting our US-based business. 

LIMITATIONS OF LIABILITY FOR SHIPPING
All items purchased through jooltool.com from JOOLTOOL are made pursuant to shipping terms of the respective carrier. Reliability of transportation channels may vary and we cannot guarantee specific shipping/delivery times, especially for international destinations; outside the USA. This means that the risk of loss and title for such items pass to you, the customer, upon handing the package to the carrier. 

We know carrier issues and delays can happen. We find that some carriers may scan a package as “Delivered” when it is still out for delivery and will sometimes physically deliver the parcel within the next four business days.

After 4 business days, if your order is showing as "Delivered” by the carrier, and you have still not located your package, and you have checked the area surrounding your delivery address please contact us for assistance.

Please note, JOOLTOOL, JOOLTOOL.COM, AVASY Inc and  SAAVY Inc are not liable for missing packages marked delivered.  If you believe this was mis-delivered, we recommend filing a claim with the carrier directly. At this time, we're not currently set up for reshipment orders or exchanges and require that a new order is placed with the returned funds.

If the carrier’s tracking link for your order is not showing activity or movement for more than 5 business days, please contact Customer Service to investigate.