Frequently Asked Questions

You should start with this kit here: JOOLTOOL MetalSmithing Kit.

It's a good start for common jewelry applications such as grinding sprues, scratch-removal, texturing and some polishing of metals like silver, brass, copper, aluminum, etc.

HARD STONES
If you work on Hard Stones, like emerald, sapphire, agate, amethyst, and other stones in the Corundum family (above 7.5 on the Mohs scale), you need the DELUXE LAPIDARY & GLASS KIT because it contains the complete assortment of Diamond Abrasives to ensure you can grind, shape and polish using Premium Polishing Diamond Abrasives all the way to a showcase shine (approximately 100,000 grit finish). As its name implies, you can also grind, shape and polish glass with this kit.  

SOFT STONES
These are usually of a Mohs Hardness Scale rating below 7.5; similar or lower in hardness than turquoise, rhodochrosite, opal, apatite, fluorite, etc.
The Kit you need for working on these is the SOFT STONE LAPIDARY & GLASS KIT. You can also work on glass with this kit. The reason it's only meant for Soft Stones is because your polish is achieved with the FELT DISC and Compound; this kit does not contain the Polishing Diamond Abrasives necessary to get a great shine on Hard Stones.

If you purchase only the SOFT-STONE Kit and eventually would like to work on HARD STONES. Then you can later purchase the LAPIDARY UPGRADE KIT to complete your set of abrasives and enable it to polish stones up to 9.5 on the Mohs scale.

Keep in mind that there exist far too many stones to list here and you can likely come across some stones with varying degrees of hardness within the same stone piece.

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YES! The JOOLTOOL Machine works with any electrical system in any country in the world

Whether you choose the 3-inch or 4-inch discs, both will get the job done beautifully and both sizes fit on the same JOOLTOOL machine! There’s no right or wrong answer here, just a matter of preference.

However, the 4-inch discs do offer a few unique advantages
Benefits of the 4” JOOLTOOL Discs:
-Longer-lasting abrasives – More surface area means extended wear time.
-Increased clearance – Many users love the extra space under the disc, helping avoid contact with hands or knuckles during use.
-Greater visibility – Enjoy full see-through visibility from the edge to the center of the disc.
-Larger working surface – The 4” size covers more area, making certain tasks quicker and more efficient.
-Versatile addition – A great complement to your existing JOOLTOOL setup, many customers keep both sizes for different tasks.
-Anie-approved! Anie loves both sizes and uses each where they shine best.

Both disc sizes are fully compatible with your JOOLTOOL , so feel free to mix and match based on your needs!

1. READ THE USER GUIDE
Start by consulting your JOOLTOOL User Guide; the one that came with your machine. We put a lot of effort into making it as comprehensive and informative as possible. It features step-by-step instructions that are easy to follow and based on the contents of a specific kit. For Example, the page on Polishing Stones will show you all the Diamond Abrasives you need to follow to shape and polish your stone. Same for Metals, Polymer Clay, etc. + it looks like a cool magazine!

Lost your User Guide? No problem, download a free PDF copy here: JOOLTOOL USER GUIDE 

2. WATCH ANIE'S YOUTUBE VIDEOS and past LIVE SHOWS
There is a plethora of Instructional Videos on our JOOLTOOLUSA Youtube Channel.

You can search for a specific term in the Channel's search box and find the specific project you want. Ex: type "SILVER" and all videos related to working on silver will be displayed.

Some of the longer LIVE shows can be accelerated up to 2x normal speed using Youtube's playback speed function; this is useful for getting to the most informative parts of the video.

3. JOIN THE JOOLTOOL COMMUNITY FACEBOOK GROUP
Anie truly values her customers and has built great relationships with them. We created the JOOLTOOL COMMUNITY Facebook Group so that experienced JOOLTOOLers can help newcomers. You can also share the amazing work you do and get all the praise you deserve! It's friendly and fun!

Hello! and congratulations on joining the JOOLTOOL family!

Here are Anie's top 5 tips:

1.No “pushy pushy”. It doesnt require any pressure to work your piece, it will only wear out your disks.

2. don't pull your work off of the edge of the disk when you remove it. Lower it or drop it down. This will keep you from tearing up the edges of your sandpaper.

3. Work more in the “see-through area” NOT on the edge of the disc. This will keep your disc lasting longer. And it will provide a smoother finish. When you work on the edge, you don’t get a smooth uniform finish.

4. Remember to adjust the Jooltool to your height. Whether you are sitting or standing. You have to remember that you need a good aerial view from the top of the disc.

5. And have a good overhead light to see what you are doing!

YES! We ship JOOLTOOLS all over the globe! We ship with DHL, UPS and USPS.

The best way  to get an accurate shipping quote is to put what you want in the cart and go to the “checkout” section of our website. Once you put your address in it will provide you all the shipping options and costs before you make a purchase

When your order ships you will get receive an email with tracking information. 

We're here for you 9am-5pm PST (Monday - Friday). Email us at info@jooltool.com or get in touch via live chat